Welcome to Neon Nectar Hair! We are dedicated to ensuring your order of premium wigs, hair care products, and accessories arrives safely and promptly. This policy applies to all purchases made through our website and our physical store locations.
1. Order Processing
Processing Time: All orders are processed within [1-3 business days] (excluding weekends and holidays). You will receive a notification once your order has been shipped.
Verification: For your security, orders may occasionally be subject to verification holds. If we need to confirm details regarding your purchase, we will contact you via email or phone.
In-Store Purchases for Delivery: Items bought in-store that require delivery (e.g., if the item is out of stock in the showroom or you prefer not to carry it home) will be processed for shipment within the same timeframe.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options:
Standard Shipping ([3-7 business days])
Calculated by weight/zone.
Expedited Shipping ([2-3 business days])
Flat rate or calculated at checkout.
Overnight/Express Shipping ([1-2 business days])
Flat rate or calculated at checkout.
Note: Delivery times are estimates provided by the carrier and are not guaranteed. They begin once the item is handed over to the carrier, not from the date of order.
3. Domestic & International Shipping
Domestic (within [Your Country]): We ship to all [Your Country] states and territories using [Carrier Names, e.g., USPS, FedEx, UPS].
International: We currently ship to [select countries / worldwide] . Please note that international shipments may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the customer. Neon Nectar Hair has no control over these charges and cannot predict what they may be.
4. In-Store Pickup (Click & Collect)
If you choose the “In-Store Pickup” option at checkout:
Notification: You will receive an email or text message when your order is ready for pickup.
Timing: Please allow [2-4 hours] for your order to be prepared. Do not come to the store until you have received the “Ready for Pickup” confirmation.
Identification: You must bring a valid government-issued photo ID and your order number. If you are picking up for someone else, they must be listed as an authorized pickup contact on the order.
5. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to update on the carrier’s website. If you do not receive this email within 5 business days of your order, please check your spam folder or contact us at [Email Address] .
6. Damages, Lost Items, and Incorrect Shipments
Damages: Neon Nectar Hair takes great care in packaging our products (especially delicate wigs). However, if you receive your order and the product is damaged, please contact us immediately. You must retain all original packaging and the product as the carrier may require an inspection.
Lost/Stolen Packages: Neon Nectar Hair is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. Please ensure you provide a secure shipping address.
Incorrect Items: If you receive the wrong item, please contact us within [48 hours] of delivery so we can rectify the mistake.
7. Returns Due to Non-Delivery
If a package is returned to us due to an incorrect address provided by the customer, or because it was unclaimed at the post office, the customer is responsible for the cost of re-shipping. We will contact you to arrange payment for new shipping labels.